Privacy Policy

1. Information We Collect

When you use Overwatch Property Maintenance, we collect the following types of information:

• Contact information: Your name, email address, phone number, and mailing address, provided when you sign up or contact us.
• Property details: Address, property type, size, access codes, and any special instructions you provide.
• Payment information: Billing is handled entirely by Stripe. We never see or store your credit card number. Stripe may share limited transaction data (charge status, subscription state) with us.
• Communications: SMS messages, emails, and notes exchanged through our platform.
• Photos: Before and after photos uploaded by service vendors assigned to your property.
• Device and usage information: IP address, browser type, and pages visited, collected automatically through standard web server logs and session cookies.

2. How We Use Your Information

We use your information to:

• Deliver and coordinate property maintenance services.
• Process subscription billing and send payment receipts via Stripe.
• Send service updates, appointment confirmations, and status notifications via SMS and email.
• Coordinate with service vendors on your behalf.
• Maintain a history of services performed at your property.
• Respond to your support inquiries.
• Improve the platform based on usage patterns.

We do not sell your personal information to third parties. We do not use your information for advertising or marketing to unrelated third parties.

3. Who We Share Your Information With

We share information only as needed to provide our services:

• Stripe:Processes all subscription payments. Subject to Stripe's own Privacy Policy.
• Twilio: Sends SMS notifications on our behalf. Your phone number is transmitted to Twilio to deliver messages.
• Retell AI: Powers our 24/7 AI receptionist line. Calls may be analyzed to create service requests. Call summaries are stored in our platform.
• Assigned vendors: Service providers assigned to your jobs receive your property address, access notes, and job description. They do not receive your billing information.
• Our staff: Overwatch team members access your information to coordinate and manage your services.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of others.

Mobile information and SMS consent

We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with third parties for marketing. Your phone number is shared only with our SMS provider (Twilio) solely to deliver the service messages you have requested, and with the vendors assigned to your property only as needed to coordinate that work. You can opt out of SMS at any time by replying STOP to any message.

4. Data Retention

We retain your account information and service history for as long as your account is active. If you cancel your subscription, we retain records for a minimum of three years for accounting and legal compliance, after which we may delete or anonymize them upon request.

Property photos uploaded by vendors are retained indefinitely as part of your service history unless you request deletion.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your account and associated data, subject to legal retention requirements.
• SMS opt-out: Reply STOP to any text from us to stop receiving SMS notifications.

California residents may have additional rights under the CCPA. EU and UK residents may have rights under GDPR. To exercise any of these rights, contact us at the address below.

6. Security

We use industry-standard security measures including:

• Encryption in transit (TLS/HTTPS) for all data transfers.
• Encryption at rest for data stored in our database.
• Role-based access controls limiting staff access to what they need.
• Authentication via Supabase Auth with secure session tokens.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we commit to promptly notifying you of any breach affecting your data as required by applicable law.

7. Cookies and Tracking

We use only essential session cookies necessary to keep you logged in and maintain your preferences. We do not use advertising trackers, third-party analytics scripts, or cross-site tracking cookies. Our affiliate referral tracking uses a first-party cookie stored in your browser only.

8. Children

Our services are intended for property owners and adults aged 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted information to us, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify active clients by email. Your continued use of the platform after changes take effect constitutes acceptance.

10. Contact Us

For privacy-related questions, requests, or concerns, contact us: